Grievance Policy

The Dallas Thunder Grievance policy seeks to follow the Biblical plan for conflict resolution with a goal of restored relationship and unity.  Unresolved conflict leads to problems, bitterness, broken relationships, and division. 

General guidelines for grievances are as follows:

1. Grievances are handled on an individual basis. 

2. Grievances must be submitted between September 1 and May 1 of the season in which the offense occurred.  Basketball Committee members and Board members are all volunteering their time and are unavailable during summer months.

3. If reconciliation is not reached after all steps of the Grievance Policy have been followed, the Basketball Committee will make a decision and that decision will be final.

If a parent or athlete has a concern or complaint about a coach the following steps are to be followed:

4. The athlete and/or parent should discuss the concern with the coach and work to a mutually agreeable solution.  Until a coach is made aware of an issue, nothing can be done to alleviate it.  Athletes and parents are to request a meeting with the coach at a mutually agreed-upon time.  Never approach a coach before/during/after a practice or game to discuss conflicts unless the conversation has been prearranged.  To benefit the player, it is recommended to avoid waiting until the end of the season to discuss concerns.  

“If your brother or sister sins against you go and point out their fault, just between the two of you. If they listen to you, you have won them over.”  Matthew 18:15

5. If the concern is not resolved, the athlete and parents may make an appointment to speak privately to the coach and a member of the Basketball Committee.

“But if they will not listen, take one or two others along, so that every matter may be established by the testimony of two or three witnesses.”   Matthew 18:16

6. If a solution is still not reached, the athlete or parent may make an appointment to meet with the athlete, parents, coach, and Basketball Committee.

“If they still refuse to listen, tell it to the church…” Matthew 18:17a

7. If no solution can be reached, the athlete or parent may elect to resign from Dallas Thunder without a refund of fees. The athlete and parent should be aware that the abandonment policy will apply if they choose to resign.